By the end of the next
decade, some people will purchase and consume travel experiences almost
entirely on the basis of how shareable they are, or how much ‘capital’ they
generate, via social networks. Another group of travellers will demand total
simplicity and freedom from having to arrange their own travel by 2030, wanting
as much as possible to be done remotely, by third parties. At the same time, a
dedicated group will emerge with a desire for only the most hedonistic,
indulgent and must-have experiences.
These are just some of the
forecasts made in Future Traveller Tribes 2030:
understanding tomorrow’s traveller, a major new report which launches today
identifying the different traveller personalities and segments the industry can
expect to emerge and become prominent over the next fifteen years.
The research process
involved interviews and workshops with industry experts as well as
trend-spotting research with consumers in the relevant travel markets including
Australia, China, India, Indonesia, Japan and South Korea. Taking a
psychographic rather than demographic approach, the report draws on Future
Foundation’s proprietary consumer research forecasts to identify the six
distinct traveller personalities as:
- Social Capital Seekers will structure their holidays almost exclusively with online audiences in mind, relying heavily on peer reviews and recommendations to validate their decisions. A whole new market may open up based on “profile-boosting breaks”, filled with consciously feed-friendly moments
- Cultural
Purists will look at
holiday-making as a chance to immerse oneself in an alien - even
uncomfortably so - culture, where enjoyment of the break depends on
the authenticity of the experience
- Ethical Travellers will make travel plans based on moral grounds, for example, decreasing their carbon footprint or improving the lives of others. They will often improvise or add some element of volunteering, community development or eco-sustainable activity to their holidays
- Simplicity
Searchers will prefer bundled offers,
seeking to avoid managing too many trip details themselves. Holidays for
this tribe represent a rare time in life to pamper oneself with the
assurance of their safety and enjoyment
- Obligation
Meeters will be driven by a
specific purpose for travel, whether business or leisure, and thus have
constraints on time and budget; they will seek smart algorithm based
technology that is able to remove the hassle of travel
- Reward Hunters are only interested in indulgent travel. Many have come to crave something that represents an extraordinary reward or ‘must have’ premium experience, a return on their hard earned investment of time and energy in their working lives
“The traveller today has
more power than ever before. They are increasingly complex, empowered, and no
longer want to be siloed into demographic groups of age, nationality and
income. By 2030, hyper-customisation will be the default expectation among many
customers. With Asia Pacific set to lead global travel growth through to 2030,
it is particularly critical for all providers, buyers and sellers of travel in
the region to truly understand these emerging ‘traveller tribes’ and make the
right investment decisions now to gear towards future traveller preferences.
Amadeus is playing a leading role in driving the travel industry forward is are
working closely with our customers and partners to deliver a future travel
experience that is more personalised, connected and sustainable,” commented Angel Gallego,
President, Amadeus Asia Pacific
Nick Chiarelli, Director,
Future Foundation commented: “Our research shows not just that the type of experience demanded by
travellers in 2030 will be different to 2015 but that the way travellers buy
and engage with the industry is also set to change. Over the next 15 years the
desire to share travel experiences will be profound, and so too the impact of
sharing on inspiration and purchase trends will grow. As consumers in developed
markets approach a post-material era we expect a much greater focus on, first
of all, experience, and second of all, ethics, both environmental and social,
to significantly influence people’s travel choices and behaviours.”
To download the report and
to see which tribe you belong to, please visit www.amadeus.com/tribes2030. You can also download icons
of the six traveller tribes via this link.
In June, you will be able
to download a second complementary report, written by Frost & Sullivan,
examining how the travel industry can specifically cater to the needs and
individual purchasing habits of the six tribes identified in Future
Traveller Tribes 2030: understanding tomorrow’s traveller.
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